Make platter orders easy to plan and pick up

Put the serving count beside each size

Give each board or party tray a name, a price and the number of people it is intended to serve. Explain whether that count means a snack, one part of a meal or the main food. Use the same names in the order request so customers can recognize their choice.

Describe what comes with each size: the number of cheeses, their combined weight and any crackers, fruit or preserves. Say whether the tray is included or a board must be returned. If the selection changes with the counter, explain how the customer learns which cheeses will be used before agreeing to the order.

Explain how far ahead to order

Put the minimum notice before the request form. If you count shop days, name the days the shop is closed and explain how those closures affect the deadline. Give larger orders or busy holiday dates their own cutoff when they need more preparation than an ordinary platter.

Ask for the gathering date, serving count and preferred platter. Let someone describe an undecided order without pretending it is ready to accept. Explain that the shop checks availability and confirms the selection and total price. State when payment or a deposit is due, keeping a sent request distinct from an accepted order.

Keep pickup times with the order details

Show the pickup days and hours beside the order instructions. Say whether customers choose an available time or suggest one for the shop to confirm. Keep the choices inside the hours when someone will be there to hand over the platter, including any shorter holiday schedule.

Give the pickup address and explain which counter or entrance to use. Say what name or order reference to bring. Repeat the agreed date and time in the confirmation so the customer can plan the trip. If pickup is the only option, state that before someone starts describing a delivery address.

Say how a confirmed order can change

Explain how customers ask to change the size, selection or pickup time. State the notice needed and any charge, using the shop’s actual terms. Say when a change is accepted and how the revised price is confirmed. An unanswered request should not look like an agreed change.

Describe how the shop contacts a customer if a planned cheese becomes unavailable. Explain that an alternative is discussed before preparation, with any price difference made clear. Give cancellation instructions in the same place as the change terms. After an adjustment, send the final platter details and pickup time together so both sides are working from the same order.