01 / Electricians & HVAC
Help customers find the right service.
A customer may know that a room will not warm up without knowing what needs repair. Help them find the relevant service and explain how to request a visit.
Begin with the problem at home
Separate electrical work from heating and cooling so customers can find the help they need. Describe the systems you work on in familiar terms. Show your service area before asking someone to send a request.
Explain what follows the request
Ask for a short description of the problem and the equipment involved. State when requests are answered and how a visit is arranged. Explain any diagnostic fee before scheduling, and distinguish a request from a confirmed appointment.
02 / The Work
See the customer’s next step.
