01 / Boat rentals
Help customers plan for the next lake day.
A customer needs to choose a boat and know whether the rental counter is open. Keep rates, season dates and the reservation steps together, including what happens when weather changes the plan.
Put boats, rates and included equipment together
Show the seats in each kayak or canoe, the rental lengths and the price per boat. Explain that life jackets, paddles and a staff briefing are included where that is your offer. Give check-in, last launch and return times before asking for a preferred day.
Keep the season clear before taking requests
While closed, show the planned reopening date and label next season’s rates. Explain whether early requests are accepted and what still needs confirmation. Say who makes weather calls, how customers hear about a canceled launch and how another date or any payment is handled. Keep these details about the rental arrangements.
02 / The Work
See the customer’s next step.
