01 / Bike shops
Give riders a clear route to a repair.
A rider may hear a rattle without knowing which part needs attention. Describe repairs in everyday words and explain what happens when they bring the bike in.
Start with what the rider notices
Describe common problems alongside the repairs you offer, from a flat tire to gears that skip. Explain which bikes you work on and when someone should ask first. Put starting prices beside the work and say whether parts cost extra.
Explain the workshop visit
Make opening hours and the way to arrange a drop-off easy to find. Say what to bring and how you assess the bike before agreeing on a repair. Explain how extra work is approved without promising a pickup time before the bike is checked.
02 / The Work
See the customer’s next step.
