The visit report
You should be able
to picture the visit.
After each house check, you receive an email report the same day. Photos follow the route through the house, so you can see what we saw.
Example visit report
HOME 17 / NOV 02, 2026
Monday’s house check
Observed today
Accessible sinks and water heater area dry. Doors and windows secured on departure. A small branch is down beside the side gate; the path remains clear.
Photo record
- Front entry and approach
- Thermostat reading
- Kitchen and bathroom sink areas
- Water heater area
- Side gate and fallen branch
Your decision
Would you like your regular yard contractor to remove the branch? No work has been authorized.
End of visit / House secured
What reaches you
Observations.
Photos.
Next steps.
The example shows the information in a report. Your own report includes the actual visit photos, with captions for anything that needs attention.
We photograph agreed areas, not personal paperwork, valuables or private possessions. Reports go only to the contacts you authorize at the walkthrough.
If something cannot wait
For an active leak or another urgent visible issue, we call your primary contact immediately, then the backup contact in your plan. We follow only the limited actions you approved in writing, such as closing an accessible water shutoff.
If no one can be reached, we keep trying and document the situation. We do not authorize repairs or enter an unsafe area.
The record between visits
What if a visit cannot be completed?
We tell you the same day if access, weather or a hazard prevents the check. The report says what was and was not inspected. We agree on a return visit; we do not mark an incomplete check as complete.
How long do you keep the reports?
Visit reports and photos are kept for 12 months, then removed from our working records. You can keep the reports sent to you. Key and access instructions are removed when service ends and keys are returned.
Know what happened while you were away.
We’ll agree on the report photos and the people who should receive them.