From arrival to the written notes
A tidy visit.
A useful explanation.
You shouldn’t have to guess what happened up the chimney. We talk through the accessible areas, the work and anything that needs another look.
What a visit is like
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Agree on the scope.
We look at the appliance and access together, confirm the work and price, and protect the floor around the opening.
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Sweep and look.
We brush the accessible flue, collect loosened deposits with a soot vacuum and visually inspect accessible parts. If access changes the work, we stop and explain it.
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Leave written notes.
We clear our equipment, review what we observed and name the areas we couldn’t see. Any proposed extra work gets a written estimate for you to consider.
Before we arrive
A little clear space
helps us get started.
Leave the fireplace or stove unused for at least 24 hours before the visit so the appliance is cool. Move decorations and furniture away from the hearth and clear a path for equipment.
Keep pets in another room while we work. Have any appliance paperwork and previous service notes nearby, if you have them.
A small, practical crew.
Cowlmere works on residential fireplaces and wood stoves in Maple Crossing. We plan visits around the appliance and access, and explain our observations in everyday words.
Book ahead of the fall rush.
November appointments can fill before the week you have in mind. Request early and include more than one available weekday. Visits and office hours: Monday–Friday, 8am–5pm. Saturday–Sunday closed. No emergency callouts.
We’ll start with the details you have.
Tell us the appliance type, your general area and a few weekdays that could work.