Door stuck?
Pause the door.
Keep the space clear.
A stuck, crooked or partly open door needs a closer look before it is used again. Stop operating the opener.
Leave tensioned parts alone
Do not adjust springs yourself.
Do not loosen cables, brackets or spring hardware. These parts can be under tension even when the door looks still.
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Keep people and vehicles away.
Stay out from under a partly open door. Do not force it up or down, and do not pull the release cord on a stuck or partly open door.
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Stop repeated opener attempts.
Leave the controls alone until the door has been checked. A motor running again will not tell you whether the door is safe to move.
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Describe it from a distance.
Tell us whether it is closed, partly open or crooked, and whether a vehicle is inside. You do not need to test the door or climb up to inspect it.
What happens after a request
We check the location and the door’s position, then confirm whether a crew can attend and agree on a time. Same-day calls are considered Monday–Saturday, 7am–6pm, depending on the route and parts. We do not promise emergency dispatch or a same-day arrival.
Tell us where the door stopped.
Include its position and whether it is blocking your vehicle. Leave the door as it is.